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Knowledge Base
Managing physician information demands the peak performance of your technology as well as your users, which is why GetProof conducts interactive, web-sharing support sessions to address any problems your staff may run into. As a Microsoft-certified partner, our Support Engineers provide world-class service.

Use this page to find the answers to common issues surrounding our products. Also, you can find Product Datasheets, Install Guides, User Guides and more. If you cannot find the answers to your questions, please call our support line at (801) 804-4242.

 
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   Top Support Issues
1. Word 2003 Letters Fix
2. Reports: List of errors
3. OIG Updates
4. qrRptType: Insufficient disk space File: PARADOX.DIR
5. Access Violation on Affiliations or other screens.
 
   Most Recent Support Issues
1. Cannot launch Additional Modules from vision
2. Cannot connect with ODBC
3. Web NPDB: When hitting check for Reports the window keeps sa
4. Errors sending NPDB query with a proxy connection
5. Reports: Exporting to PDF File
 

Necessary Downloads
Download Acrobat Reader
Download Microsoft MSWord Doc Viewer
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Product Overviews:
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Installation Guides
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User Guides
Web Products:
  • VisionOn-Call User Guide
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    Technical Docs:
  • Tomcat Options
  • Technology Glossary
  • Product Version
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    Technical Docs:
    • Web vs. Windows
    • Product Customization
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